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A STORY ABOUT US

OUR BEGINNINGS

One hot afternoon, Shane Bergmann stepped into the cool space of a local downtown Chico cafe and ordered a cup of Ethiopia Mocha Harrar. Accustomed to coffee drank in the wee hours during his shift as a donut maker, notes of chocolate with spice surprised him. He describes the experience as "mind blowing." He was 14. Awakened to new possibilities, Shane sought out local coffee houses wherever he traveled. In the passing decades, he worked as a baker, brewer, and as a specialized finish contractor. In 2010, a Craigslist ad for a 1 pound San Franciscan roaster caught his eye. With the small red and gold SF1, he began exploring different coffees--discovering regions around the equator through the varietals that thrived in particular soils and at certain elevations. In his free time, Shane experimented. Hunting profiles that enhanced and highlighted desirable qualities, his skill and knowledge grew. Those early notebooks sit stacked next to the little San Franciscan roaster. Their pages, now recorded to memory, are filled with coffees, times, temperatures, and percentages of air. Each test session carefully recorded the resulting profiles unique to the variety, processing method, and roast. Shane began giving samples to his family and to customers to taste.

In 2012 Shane visited San Franciscan Roaster Company in Fallon Nevada to meet with the owner, Bill, about a larger roaster. The result of that discussion was a research and development project (the Golden Gate Roaster) that could produce 25 pounds at a time or 100 pounds/hour. Shane and his wife Dolores now expanded into coffee houses and grocery. He began layering profiles from different regions and exploring roast levels. The outcome were several signature roasts that became the core of Rusty Roof offerings. The connection to place that delights us when drinking an exceptional single origin became the foundation of something superlative--a journey not only to places such as Ethiopia, Colombia, or East Timor, but somewhere intangible. This concept has inspired some of our proprietary blend names: Dark Side of the Moon, Karma, Bohemian, and Vaquero.

Our commitment to producing exceptional coffee is the core of everything we do. Our love of coffee keeps us exploring, learning, and discovering.

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Frequently asked questions

Shipping
Roasted & Shipped

All of our coffee is craft roasted in Chester, California by Roast Master Shane Bergmann. Your coffee is roasted, packaged, and shipped after you order it within about 3 days. Orders received on a weekday will typically either be roasted the same day or the next available business day, and then packaged and shipped out the subsequent business day. Orders received over the weekend or on holidays will typically be roasted the next available business day, and then packaged and shipped the subsequent business day.

Policies
Coffee

Because coffee is a perishable product, it cannot be returned. If there is an error in your order, if it was damaged in delivery, or if you are simply unhappy with it, then please reach out to us via the contact page, within 48 hours of receipt, and we will work with you to do everything we can to make it right.

Merchandise

We have a 30-day return policy. The item must be in the same condition that you received it and in its original packaging. A receipt showing proof of purchase is required. To start a return, contact us via the contact page. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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  • © 2026, Rusty Roof Coffee
  • Powered by Shopify
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa